1. Booking & Rescheduling Policy
Client acknowledges that their event date is secured at the time of booking and reserved exclusively for them.
If Client needs to reschedule, The Social Party Agency cannot guarantee availability for a new date. While we will always do our best to accommodate and make it happen, rescheduling is not guaranteed.
In the event that the Company is unavailable for the requested new date:
No refunds will be issued
Client may apply their booking toward a future event, subject to availability
Clients are allowed up to two (2) reschedules. After two reschedule requests, any additional changes will result in forfeiture of the event and all associated costs.
2. Scope of Services
For each hour booked, Client will receive:
Unlimited behind-the-scenes content captured on-site
All usable raw footage
Raw footage delivered within 24 hours after the event
Three (3) fully edited vertical videos (30–60 seconds minimum) per hour booked
Edited videos delivered within 72 hours after the event
Videos optimized for short-form platforms (Reels, TikTok, etc.)
Optional promotion: one video may be shared on the Company’s Instagram to support visibility and promotion
3. Revisions Policy
Client is allowed up to two (2) revision requests per video.
All revision requests must:
The Company will not accept or complete any revision requests submitted after the 7-day window.
For wedding clients who are on their honeymoon, a 14-day revision window will be allowed. This extension applies to honeymoon clients only.
After two (2) revision requests have been completed, no additional edits will be made.
4. Client Responsibilities
Client agrees to:
Provide accurate event details prior to the event
Complete the required event questionnaire within 48 hours of booking
Arrive prepared and on time for their scheduled event
Communicate any important moments, people, or content requests in advance
Failure to provide necessary information may impact the quality and delivery of content.
5. Pre-Event Call
Client agrees to schedule a 20-minute pre-event call after completing the questionnaire.
Calls are scheduled on Tuesdays only
If the event is booked within the same week, the Company will contact Client directly and a call may not be required
6. Communication Policy
The Company hosts content days Wednesday through Sunday.
Response times may be delayed during active event coverage. Client agrees to allow up to 48 hours for a response.
7. Delivery Timeline
Delivery timelines may vary slightly due to unforeseen circumstances, but the Company will communicate any delays.
8. Creative Control
Client understands that all content is captured in a live event setting.
The Company maintains full creative direction regarding:
Angles
Shots captured
Editing style
Content quality may be affected by lighting, crowd, timing, and other live event conditions.
9. Equipment & Filming Style
Client understands and agrees that all content is captured using a professional iPhone rig setup, which includes stabilization equipment, lighting, and microphones to ensure high-quality audio and video.
This setup is intentionally designed for creating optimized, high-performing content for social media platforms while allowing for efficient filming and fast turnaround times.
10. Event Coverage Time & Overage Policy
Client understands that the hours booked reflect the exact start and end time of coverage.
The Company will only capture content during the scheduled time booked. If no key moments occur during that time, the Company is only responsible for capturing content within the booked timeframe.
If the event is running behind schedule or Client requests additional coverage time, the following terms apply:
Additional time is billed at $250 per hour
Client must submit a written request via email confirming they would like the Company to stay longer and agree to the additional hourly rate
The Company cannot guarantee availability to stay beyond the originally scheduled time
An invoice for additional hours will be sent within 24 hours after the event and must be paid within 24 hours of receipt.
All content (including raw and edited footage) will be withheld until the invoice is paid in full.
11. Assigned Content Creator
Client understands and agrees that a designated content creator from The Social Party Agency team will be assigned to cover their event.
While we strive to maintain consistency, the specific content creator may vary based on scheduling and availability. All team members are trained in The Social Party Agency’s content style, standards, and approach.
12. Holiday Turnaround Policy
Client understands that if their event falls on or directly before a major holiday, turnaround times may be adjusted.
In these cases, raw footage delivery will be extended from 24 hours to 72 hours after the event.
Edited video delivery timelines may also be slightly extended due to holiday scheduling.
The Company will communicate any timeline adjustments as needed.
13. Content Storage & Delivery Policy
Client understands that The Social Party Agency does not guarantee long-term storage of any content files.
Due to ongoing storage costs, all content (including raw footage and edited videos) will be stored for a maximum of 90 days from the delivery date.
After 90 days, all content is subject to permanent deletion without notice.
Client is solely responsible for downloading, saving, and backing up all content to their own devices, including but not limited to computers, phones, hard drives, or personal cloud storage.
Content will be delivered via a shared drive; however, it is strongly recommended that Client downloads and uploads all files to their own storage system.
The Company is not liable for any lost, deleted, or unavailable content after the 90-day storage period. Requests for content after this timeframe are not guaranteed, and the Company is not responsible if files are no longer available.
14. Content Day Expenses
Client is responsible for any additional costs associated with the event, including but not limited to parking fees, venue fees, props, or any other required expenses.
Any additional expenses incurred by The Social Party Agency will be invoiced after the event and are due within 7 days of the invoice being sent.
15. Mileage Policy
Client agrees to a travel fee of $0.70 per mile for any distance exceeding 30 miles from zip code 37203.
Mileage will be calculated based on round-trip travel and will be invoiced after the event and must be paid within 7 days.
16. Rights to Content
Client agrees that The Social Party Agency retains the right to use any content captured during the event for marketing, promotional, and portfolio purposes, including but not limited to social media, website, advertising, and other business-related use.
17. Minors & Consent
Client understands that parental or legal guardian consent is required for any individual under the age of 18 to be filmed or photographed.
For events involving minors (including but not limited to children’s parties, birthdays, or Sweet 16 events), Client is responsible for ensuring that all necessary consents are obtained prior to the event.
The Social Party Agency provides a consent form that may be completed virtually; however, all required consent forms must be signed and submitted prior to filming.
The Company reserves the right to refuse to film any minor without proper consent.
Client assumes full responsibility for obtaining and managing consent from parents or guardians and agrees that The Social Party Agency is not liable for any issues arising from failure to secure proper permissions.
18. Event Access & Credentials
Client is responsible for providing all necessary access, credentials, tickets, or passes required for The Social Party Agency to enter and film at the event.
This includes, but is not limited to, general admission tickets, vendor access, backstage passes, or any special permissions required by the venue or event organizers.
Failure to provide proper access may limit or prevent content capture. The Company is not responsible for missed content due to lack of access or credentials.
No refunds or credits will be issued if access is not properly arranged by the Client.
19. Break Policy for Extended Events
For events lasting 8 hours or longer, content creators are permitted to take breaks as follows:
15-minute breaks every 2 hours, or
Two (2) 30-minute breaks, or
One (1) 1-hour break
Break structure will be agreed upon between the Client and the assigned content creator prior to or during the event.
Client understands that no content will be captured during designated break times.
Break time is not deducted from the total hours booked, as content creators remain on-site and reserved for the duration of the event.
20. Meal Requirement
For events lasting 6 hours or more, including weddings and extended events, Client agrees to provide a meal (lunch or dinner) for the assigned content creator.